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FIXED: Touchplayer hangs when opening file (Mac OS X)

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FIXED: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Thu Jun 14, 2018 10:46 am

I'm trying to open a project in touch player but it always hangs at 71% with no feedback. There are no issues with the project in regular touch... Other projects don't seem to have this issue Any help would be appreciated - I'm unclear where there would be any log files for this.
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby ben » Thu Jun 14, 2018 5:02 pm

Please contact us at support unless you can upload the file here, we will need a copy of the project file to debug.

Thanks
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Thu Jun 14, 2018 6:14 pm

ben wrote:Please contact us at support unless you can upload the file here, we will need a copy of the project file to debug.

Thanks


I've attached it here for now. I also tried it on touch player in windows and it hangs at the same point. Thanks ben.
Attachments
movementdetection.11.toe
(4.63 KiB) Downloaded 24 times
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Fri Jun 15, 2018 11:53 am

Just did a quick test - if I disable the video device in top than it loads without issue...
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby ben » Wed Jun 27, 2018 2:42 pm

Could you tell us what camera and/or camera driver you had selected in the Video Device In TOP?
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Mon Jul 02, 2018 10:51 am

ben wrote:Could you tell us what camera and/or camera driver you had selected in the Video Device In TOP?

Av foundation (mac os) and usb camera
V1|||0x100000046d0821|||0|||0|||USB Camera

I've also had problems on windows, but i'll need to look at what the av settings are there.

thanks
b
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby ben » Tue Jul 03, 2018 2:53 pm

Finally I was able to reproduce it. Couldn't reproduce it here using my licensed version of Touch, but once I installed Non-Commercial only it started hanging on startup. We'll look for a fix now that we can reproduce, thanks.

Are you using Non-Commercial out of curiosity?
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Thu Jul 05, 2018 3:40 pm

ben wrote:Finally I was able to reproduce it. Couldn't reproduce it here using my licensed version of Touch, but once I installed Non-Commercial only it started hanging on startup. We'll look for a fix now that we can reproduce, thanks.

Are you using Non-Commercial out of curiosity?


yes using non commercial editor and player. is this not an issue in licensed versions?
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Re: Touchplayer hangs when opening file (Mac OS X)

Postby ben » Fri Jul 06, 2018 5:07 pm

Yes that's right, it only occurred when running Non-Commercial. Sorry for the delay in fixing this, it was a challenge to reproduce. I'm happy to say we have a fix for you in build 2018.24330+ which you can get soon.
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Re: FIXED: Touchplayer hangs when opening file (Mac OS X)

Postby bnRockwell » Mon Jul 09, 2018 10:08 am

amazing, thank you!
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