could u help to disable my commercel key

Hi, i have an urgent problem about my license. when i reinstall the system in my computer, there is no commercel license in the ‘KEY Manager’ from Touchdesigner 099.only the
non-commercel license in it .As we have a project the day after tomorrow,could u help us as soon as possible .thx a lot.

I’ve had this happen also sometimes.
If you login to your artist profile here: derivative.ca/Login/LoginForm.asp
and go to the tab “Keys” you can click the envelope icon to email your key to yourself.
And use that to license your install again.

hello,i used this way but it says Error message = Unknown format(3)
ther was an error installing the key.
1495539098.png

ah - then better email support

Hi,

please email licensing@derivative.ca with details.
In the meantime I send you a message…

Markus