TouchDesigner 99 black screen at start

LAPTOP:

MSI GS43VR 7RE Phantom Pro
Core i7-7700HQ @2.80GHz
16GB Ram
Nvidia GeForce GTX 1060 Driver Version 430.86

I have tried installing different versions of TD 99 (99.2019.15840, 99.2019.15230, 99.2018.23120) but after installing I click on the icon, it seems to start, but I get two black windows, one for the key manager and one for the program, but nothing shows up, only the frame of the window, and the only interaction is to close the program.

I currently have installed the program on C the main windows drive.
I have tried running TD 99 with TD 88 installed and uninstalled.
I also have the laptop monitor and an external monitor active.

Can you try following the steps in this wiki article?

docs.derivative.ca/Install_Touc … Windows_OS

Hi selina, i have the same problem and i tried to following the steps in the wiki and i downloaded the file from microsoft but the problem still there :frowning:

MSI are known to have many issues with bloatware installed from factory on the laptops which effect TouchDesigner, this could be it. If you search this forum for “MSI bloatware” you will find many posts. Recommend uninstalling all that or if you can doing a ‘fresh’ clean install of Windows and then only install the necessary things you want on it.

Oh sorry @fimb_1, I didn’t notice the original poster with MSI wasn’t you.